Retail Industry
Success Story
Challenge
Excessive Time Spent on Administrative Processes
The company realized that employees were dedicating too much time to repetitive administrative tasks, which caused delays in completing other critical activities and increased the risk of human error.
Logistics and Appointment Management Issues
Manual logistics administration often led to inaccuracies and errors, resulting in delays throughout the entire merchandise transportation process.
Additionally, supplier delivery appointments were sometimes scheduled incorrectly, creating disruptions across the supply chain and impacting overall efficiency.
Solution
After a detailed evaluation of the company’s processes and challenges, the best approach was to implement Robotic Process Automation (RPA). Intelligent bots were deployed to handle repetitive administrative tasks, freeing nearly 100 employees to be reassigned to higher value roles within the organization.
This solution significantly reduced human error and improved overall operational efficiency.
![SL-042820-30440-08-[Convertido]_edited_edited_edited.jpg](https://static.wixstatic.com/media/b4d864_383dd98f763a4f8c89654a25dda1932d~mv2.jpg/v1/fill/w_980,h_560,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/b4d864_383dd98f763a4f8c89654a25dda1932d~mv2.jpg)
Bots Implemented
Accounting Bot
Automates the verification of accounts payable, ensuring accuracy and reducing processing time.
Logistics Bot
Handles the scheduling of supplier appointments, streamlining coordination and minimizing delays in the supply chain.
Results
26% improvement in overall business strategy execution.
Nearly 100 employees freed from repetitive tasks, reassigned to higher value activities.
90% reduction in time spent on manual processes.
100% elimination of human error in automated processes.
Over 3 million MXN saved by preventing duplicate supplier payments.
Significant improvement in workflow efficiency and process flow.